A responsive self-serve portal for the Alberta Government, and Axia’s Enterprise and Carrier customers.
Designed and developed a responsive self-serve portal for the Alberta Government, and Axia’s Enterprise and Carrier customers. Integrated with Salesforce CRM, network provisioning tools, billing tools, and more. Wrote brochure-style documentation that was included in Axia’s request for proposal response. Hosted training sessions on the portal and held demos at all levels of leadership.
Fully integrated with CRM, network provisioning tools, billing tools, and more. From rapid prototype to production.
Features include, but are not limited to:
- Account and billing management
- Highly flexible user roles and permissions matrix
- Interactive location maps for services
- Online ordering and order status updates
- Customer product catalog that maps to technical building blocks
- Individual product templates
- Network monitoring statuses and alerts
- Full customer support ticket management
- Colour blindness accessibility
